Our exclusive wax blend is entirely natural, a testament to our commitment to purity. Meticulously crafted, it ensures a clean burn while enhancing the fragrance experience. In certain conditions the wax may look a little “bumpy” this a normal behaviour of natural waxes and will not affect the burn, nor the fragrance.

Prioritising safety, we minimise allergens and hazards. Our products are devoid of parabens, phthalates, animal cruelty and are vegan-friendly, also aligning with IFRA standards. Thoughtfully sourced from sustainable origins, we use a generous yet within-limit amount of oil, often exceeding other manufacturers and achieve an exception fragrance throw. If you need more information each candle has specific information available on our website under CLP and directly on each candle.

We utilise lead-free cotton/linen wicks, and all our candles undergo thorough testing with the designated wick before reaching the market, ensuring both safety and optimal burn performance for each fragrance variant.

Meticulously crafted, our glass containers undergo thorough safety testing to ensure they are suitable for candle use. With upcycling in mind to reduce glass in landfills, briefly freezing the wax eases removal, and the glass can then be washed for reuse. After cleaning, it finds new life around your home for creative upcycling, such as storage and organisation, home decor, and various craft projects.

Specially tailored for Sachi, our bespoke packaging boxes are crafted from eco-friendly, recycled paper, ensuring both sustainability and recyclability.

Once your candle is finished, pop the jar into a freezer for 5 mins. This will allow the wax to come out easily and it may then be washed in hot soapy water for creative up cycling

At Sachi, we meticulously craft our candles using the finest fragrance oils, blending them at a concentration that exceeds the industry norm while remaining within safe and regulated limits. This careful formulation ensures a truly luxurious and captivating aroma. Our specially designed wax blend enhances the scent throw, allowing our candles to release their exquisite fragrance even when unlit, delivering an unparalleled sensory experience.

By positioning each wick by hand, rather than relying on automated systems, we ensure precise placement and secure anchoring. Our meticulous process includes carefully blending premium fragrance oils with high-quality natural wax and slowly hand-pouring each candle. This attention to detail guarantees an even distribution of fragrance throughout the entire candle.

We meticulously blend our wax and fragrance to ensure a uniform and consistent distribution throughout the entire candle. We never compromise on quality by using a weaker blend for the base and a stronger layer on top. This commitment guarantees that our fragrance remains rich and consistent, lasting for the entire life of the candle.

We rigorously test a variety of wick types and sizes with each specific fragrance over a span of 3 to 4 months to ensure optimal candle performance. These evaluations are conducted regularly to maintain our high standards. Each test must deliver an exceptional aroma, achieve peak performance, and meet stringent safety criteria in compliance with EU regulations, all reflecting our unwavering commitment to excellence.

At Sachi, we uphold our commitment to creating products that are as natural as possible. Our waxes, fragrances, and wicks are eco-conscious, vegan-friendly, and cruelty-free. We use only the highest quality fragrances, all of which are paraben-free, with the majority also being phthalate-free. Detailed information is provided on each candle's product page.

In our workshop, we meticulously craft each candle to embody the essence of a perfect Sachi creation. When we describe our wax as having "character," we embrace the fine surface bumps that occasionally appear as it cools and sets not as imperfections, but as the unique personality of the natural wax effect. Our wax is free of additives, burns slowly and cleanly, and lasts significantly longer than many other waxes available today.

• On first burn, always burn for 4 hours to ensure an even melt pool
• Never burn the candle for more than 4 hours at a time
• Do not blow the flame or touch the glass
• Ensure wick is upright, above wax and central before the wax sets
• Always trim wick to 5mm before lighting to avoid smoke and damage to the glass
• Extinguish when 5mm of wax remains and do not relight

• Never leave a burning candle unattended
• Keep out of reach of children and pets
• Do not burn candle on or near anything flammable
• Only burn candle on a level heat resistant surface
• Glass may become hot during use
• Do not leave a lit candle unattended
• Do not place in a draught or under overhead shelves when lit
• Do not cover the candle whilst lit with domes, cloche etc

Your candle arrives with the wick pre-trimmed for the initial burn. For subsequent burns, trimming the wick to 5-6 mm prior to each burn is crucial. This will help ensure an even burn, prolonged candle life, optimised fragrance experience, enhanced safety, minimal/no sooting.

This will prevent any sooting around the edge of the glass, if however you should incur sooting, wipe affected area with cloth to remove

Away from draughts and nothing immediately overhead. Do not cover whilst lit with domes, cloche etc., as this will make the candle burn at a hotter rate.

We accept various payment methods, including major credit/debit cards and secure online payment platforms. You can view the full list of accepted payment methods during the checkout process.

Once an order is confirmed, modifications or cancellations may not be possible. Please contact our customer support immediately if you need assistance, and we'll do our best to accommodate your request.

Upon shipment, you will receive a confirmation email containing a tracking number. Use this number to track the status of your Sachi order through the courier's tracking page.

If you encounter any issues with your order, such as damage during shipping or missing items, please contact our customer support team promptly. Provide order details and images of the issue for a swift resolution.

Yes, we offer international shipping to various countries. During the checkout process, input your delivery address to check if international shipping is available for your location.

Our return policy allows you to return our products within a specified period. Refer to our "Returns and Exchanges" page for detailed instructions on initiating a return.

If you haven't received a confirmation email, please check your spam or junk folder. If the confirmation email is still not found, contact our customer support for assistance.